Delivery & Returns

We’re committed to excellent customer service and understand the importance of fast and safe delivery to you. To ensure that all our gifts are delivered safely in the shortest time possible we use a Tracked Delivery service for all non-local deliveries. Some of our gifts take longer to make than others so on some products you may see an extended production time.

DELIVERY

Local Delivery (LA3 / LA4 postal districts) FREE

Personalised and delivered within 5 working days.

Local Delivery (LA1 / LA2 / LA5 / LA6 postal districts) £2

Personalised and delivered within 5 working days.

National Delivery £8 (2 Day Delivery + production time)

Delivery is only available Monday-Friday.

Please allow an extra delivery day for delivery to Northern Ireland and addresses in the northern part of Scotland.

We do not deliver outside the UK.

RETURNS

As a valued customer we want you to be happy with what your purchase. If you feel that you need to return an item (s), we will try to keep this process simple. These terms do not affect your statutory rights.

We will accept a return at any time within 7 working days of receiving, in an unused state complete with original branded packaging and all components and we will refund you the price you paid for that product including package and postage. This does not include personalised items.

Please note that refunds of the purchase price for an item bought as a gift can only be given to the original purchaser.

Should you return a non-personalised item because of fault, damage or an error on our part, or if you receive an incorrect item, we will refund the full amount of purchase and postage of return.

If you return a personalised item because of fault, damage or an error on our part, or you receive an incorrect item, or we have provided incorrect or inaccurate information during the order process, we will replace the goods.

Please note that you must contact us in writing or e-mail before returning goods.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your monitor nor that any given image will reflect or portray the full options relating to that product.

Please read our Terms and Conditions.

Contact email address: info@autistec.org.uk

Return address:
70 Yorkshire Street,
Morecambe,
Lancashire
LA3 1QF